Use of SMS and Email Communication

By using the services of Awestruck, you consent to receive communications from us via SMS and email. These communications may include, but are not limited to:

• One-Time Passwords (OTPs): Awestruck will send you OTPs via SMS or email to verify your identity during login, signup, or any other processes that require authentication.

• Promotional Communications: We may send you promotional messages and updates regarding our services, offers, and other information that may be of interest to you.

You may opt out of promotional emails at any time by following the unsubscribe link in the message, but please note that you will continue to receive transactional communications such as OTPs and other essential service notifications from Awestruck.

Terms of Service

1. The user may carefully read all the information on products and services as provided in relevant sections and FAQs.

2. Awestruck owns this Site. No material from this Site or any other website owned, operated, controlled, or licensed by Awestruck and/or its associates or its sister concerns may be copied, reproduced, republished, transmitted, downloaded, uploaded, or used in any other manner for commercial use or otherwise without the written permission of Awestruck. Violation of this condition is a violation of copyright and other proprietary rights of the Company and/or its associates or sister concerns or affiliates and will attract legal action as per existing laws of the Government of India.

3. The products/services provided on this Site are without warranties of any kind, either expressed or implied, and Awestruck disclaims all or any of them fully. Awestruck does not warrant that the products/services offered will be error-free, that defects will be corrected, or that this Site or the server that makes it available are or will be free of viruses or other harmful components. Any warranties or sale services, if any, offered by the manufacturers/vendors on any product shall be serviced directly by such manufacturer/vendor, and Awestruck shall not be under any obligation to ensure compliance or handle complaints.

4. Extra charges, such as Octroi, taxes, or duties, may sometimes be incurred by the recipient at the time of delivery. Please note that Awestruck does not control these charges.

5. For perishable items, delivery will be attempted only once. If the delivery is not executed during that attempt due to an incorrect or insufficient address, the recipient not being at home, the address being found locked, or refusal to accept, the customer will still be charged for the order. No refunds will be entertained for such items.

6. The product specifications (weight, size, color, etc.) mentioned in the product photos are only approximate. Most products here are handmade items. There may be a variation in the pictures and the respective products. Awestruck, at its absolute discretion, may deliver a similar/alternate product for reasons or exigencies beyond its control.

7. Under no circumstances whatsoever shall Awestruck be liable for any loss of data, loss of profits, or any damages whatsoever, including, without limiting, any indirect, special, incidental, consequential, or other damages that result from the use of or inability to use the products/services offered on the Site. Notwithstanding the preceding, in no event shall Awestruck be liable to the user for any or all damages, losses, and causes of action (including but not limited to negligence) or otherwise exceeding the amount paid by the user to Awestruck for that specific service/product.

8. In an effort to provide our customers with the most current information, Awestruck will, from time to time, make changes in the contents and the products or services described on this Site. The prices advertised on this Site are for Internet orders. Prices and the availability of items are subject to change without notice. Any prices used on this Site may not be indicative of the actual selling prices in your area. We reserve the right to limit sales, including the right to prohibit sales to re-sellers. We are not responsible for typographical or photographic errors.

9. Users who have availed services through our website by selecting one or more listed service providers: we reach out to these users via SMS, email, call, or WhatsApp messages online after their scheduled appointment and ask them for feedback on their experience or inform them of the latest product updates from the service provider. We have complete ownership of this flow of feedback collection.

10. Notwithstanding any or all of the terms, conditions, and disclaimers stated herein and in the FAQ or elsewhere on the Site, any refund or payment by Awestruck to the user or anyone else acting on his behalf for any reason whatsoever, voluntarily or on being claimed by any user, shall not become a waiver of any or all of the terms, conditions, and disclaimers made. It shall not become a precedent for similar future actions/claims or confer any rights on the claimant. Furthermore, all such refunds/payments, if any, when made, shall be subject to a 10% deduction on account of bank charges and other processing overheads.

11. If the user has any questions, doubts, or confusion about any of the terms and conditions set out herein, he should email us at hugs@awestruck.gifts and wait for a written clarification before using the service.

12. The user of Awestruck is presumed to have read all the terms and conditions herein and the FAQ and is deemed to have agreed, understood, and accepted all the terms, conditions, procedures, and risks of using the services unconditionally and cannot at any time claim ignorance of any or all of them. In the event of any disputes between the parties in connection with any provision, both parties hereto shall endeavor to settle the dispute amicably. If the parties fail to settle within 30 days, the dispute shall be referred to a sole arbitrator, governed by the Arbitration and Conciliation Act, 1996. All disputes will be subject to the jurisdiction of the judiciary of Mumbai.