You can directly place it on the website. If any confusion, we're always here to help and are happy to personalize orders. You can direct for information about placing a large order for a special event. Please email the sales team at hugs@awestruck.gifts. In the email, tell us about your upcoming event and, if possible, the products and quantities that you may be interested in, and we will respond with more information.

In the rare and unfortunate event of a wrong product being delivered to the recipient, Awestruck will replace the product free of cost or refund the order amount to the buyer. However, Awestruck has a very strong order-tracking system and takes complete care to ensure that such incidents do not happen. To request a replacement or refund, the customer must email us at hugs@awestruck.gifts with a picture and invoice of the product that was delivered. Please note that without the product picture and invoice, no request for wrong delivery will be entertained by us.

There's almost nowhere we can't reach within India. We use premium courier partners such as DHL, Blue Dart, FedEx, etc., to get to the recipient on time. We typically aim to deliver bulk orders between 10-20 business days and sample orders within 10-12 business days or less. However, it may take a few more business days to deliver products to remote locations. Nevertheless, there's rarely a place where we can't supply happiness.

We provide several delivery options depending on the location, weight, and the product. For orders lesser than 10kg - We prefer to deliver it via premium courier partners like Blue Dart, FedEx, Delhivery, etc.

Yes. We deal in Bulk quantities, and as per our business nature and carton sizes, we charge nominal Shipping charges. All the prices mentioned on product pages are exclusive of Shipping and Taxes.

No. You can order as much or as little as you want from any of our stores. At Awestruck, we believe that all orders, irrespective of their values, are equally important.

For all the products that are couriered or shipped through transporters, the date of delivery is only tentative.

We provide extensive personalization on gifts. For this reason, COD isn't available. However, often, the sender of the gift (who buys the gift and is responsible for the payment) is invariably different from the recipient of the gift. Hence, COD isn't available.

In rare instances when you have made the payment and have not received an order confirmation email within 2 hours, please call our customer care at +91-8976291904. We will help you with the order. We will either refund your money or create an order for you, whichever you prefer. In case you are not able to call us, please write to us at hugs@awestruck.gifts.

Awestruck provides a wide variety of payment options, ranging from cards to wallets. i.e. Credit Cards, Debit Cards, Net Banking, Wallets etc.

Awestruck is not responsible if the recipient does not accept an order. We will deem all such orders fulfilled, and no refund will be applicable in such cases.

Within 2 hours of placing your order, you can cancel it by emailing us at hugs@awestruck.gifts, as long as the order has not been shipped. If you decide to cancel, we can offer you 100% store credit for future orders or a refund, whichever you prefer. Please be aware that a 2% refund processing charge will apply. Refunds may take up to 7 business days to appear in your account. We do not accept cancellations or refunds for any customization.

It will take 4-6 hours to process your cancellation request.

Payments made online through the payment gateway will be refunded via the same route.

You will receive a confirmation email with the order number the moment your order is confirmed.

The status can be checked online using the Order Tracking link that you will receive post placing the order. When you complete an order online, you should see a page showing your order and payment details. Shortly after you complete your order, we'll send you an email confirming we've received it.

If you would like to become a vendor with Awestruck, please register by sending an email to hugs@awestruck.gifts with your product catalog. Once our business team has reviewed your application, they will respond to you.

Awestruck will never ask you to confirm any account or credit card details via email. If you receive an email claiming to be from awestruck.gifts asking you to do so, please ignore it and do not respond. Sometimes, the email contains links to a website that looks like awestruck.gifts but isn't controlled by us. The website may ask you for your Awestruck username and password or try to install unwanted software on your computer in an attempt to steal your personal information or access your computer. Please be aware of "malware," phishing or spoofed emails, and other suspicious emails.

It may appear that some of the emails or text messages coming from www.awestruck.gifts ask you for your personal information, including passwords and credit card information. Please note that www.awestruck.gifts will never ask for your personal information through phone or email, and thus, we advise you NOT to fall prey to these unauthenticated communications.

We use Internet-standard encryption technology ("SSL" or "Secure Socket Layer" technology) to encode personal data that you send to us when placing an order through the website. This ensures that all critical data during the shopping process is placed on the security layer. However, while we take appropriate technical and organizational measures to safeguard the personal data you provide to us, no transmission over the Internet can ever be guaranteed secure. Consequently, we cannot guarantee the security of any personal data you transfer over the Internet to us.

If you are using a computer or terminal in a public location, we recommend that you always log out and close the website browser when you complete an online session for your security. In addition, we recommend that you take the following security measures to enhance your online safety.

As www.awestruck.gifts continues to offer visitors new and different types of content and services, it may modify its information collection, use, or disclosure practices. Should there be a material change to these practices, it will be applied only to information collected going forward, and we will update this privacy policy.

Awestruck endorses content in its original form only if Awestruck publishes it or www.awestruck.gifts bona fide employees on the specific list of social media websites in which www.awestruck.gifts has a genuinely created account. Awestruck does not recognize the content published by you or third parties on the unauthorized pseudo sites and social media pages not created by www.awestruck.gifts management. Awestruck honors your requests, service-related inquiries, and feedback only through those authorized Social Media Channels created and run by www.awestruck.gifts and using your genuine account as shared by you in your profile settings.

To ensure compliance with the prevailing laws, www.awestruck.gifts does not knowingly collect or maintain information provided by children/minors under the age of 18.

SSL encryption secures our entire website. The green bar that appears in your browser address bar shows 'https,' which highlights a secure connection rather than a normal 'http' connection. All your data and transaction-related details are accepted through the SSL protocol, ensuring a high level of security. We suggest that you avoid sharing details of your Awestruck account or your card details with anyone.

SSL encryption secures our entire website. The green bar that appears in your browser The products will match the image on the website as the images have been taken from the vendors from whom the final order is sourced. The product specifications (weight, size, color, etc.) mentioned in the product photos are only approximate. Most handicraft items may see little variation in the pictures and the respective products. Awestruck, in its absolute discretion, may deliver a similar/alternate product for reasons or exigencies beyond its control. At the same time, Awestruck will make all possible efforts to make its services delightful for both the sender and the receiver of the gift.