Delivery Terms
At Awestruck, we are committed to ensuring that your curated gift boxes reach their destination promptly and in perfect condition. Our delivery services are facilitated through trusted Indian courier partners to provide nationwide coverage and reliable service. Please review our delivery terms carefully:
Delivery Locations
We currently offer delivery across India. However, delivery services may be restricted in certain remote areas. In such cases, our customer support team will reach out to you for alternative arrangements.
Delivery Timeline
Standard delivery timelines typically range from 7 to 10 business days, depending on the destination. Please note that during peak seasons or in case of unforeseen circumstances, deliveries may take longer.
Express delivery options may be available for select locations, which can be opted for at checkout*
Delivery Charges
Delivery charges are calculated based on the weight, dimensions, and destination of the package. Any applicable charges will be clearly displayed at checkout.
Free delivery may be offered on certain products or orders as part of promotional campaigns.
Order Tracking
Once your order has been dispatched, you will receive a tracking number via email or SMS. You can use this number to track the progress of your delivery through our courier partner's website.
Undelivered Packages
In the event that a package is undelivered due to an incorrect address or the recipient's unavailability, our courier partner will attempt re-delivery as per their standard protocol. Suppose the package remains undelivered after multiple attempts. In that case, it will be returned to us, and we will contact you to arrange a re-delivery or refund post deducting any courier charges at our end.
Liability
While we strive to ensure timely delivery, Awestruck is not liable for any delays caused by external factors such as weather conditions, strikes, or other unforeseen events.
If your package is damaged or lost during transit, don't hesitate to get in touch with us at hugs@awestruck.gifts within 24 hours of receiving it, and we will assist you further.
International Deliveries
Currently, we do not offer international deliveries. However, you can place an order from outside India for delivery within India.
For any further queries or assistance regarding delivery, please reach out to our customer support at hugs@awestruck.gifts.